- Find the question that you’d like to update, and select the pencil icon next to the question to modify
Note: you can search by Question, Answer or Alternative Question on the right hand side to easily find your desired Q&A
- Within the modification box you can change the text in the initial question, add an alternative question, modify the answer and add/remove a CTA.
- Once you are finished altering a question within the modification box, hit “Save” to implement your changes.
Reminder: Once you’ve added or updated Q&A’s you’ll need to re-train your model and publish it, see “Testing your Answer Engine before setting live” on how to complete this action.