💡 Common Definitions
Answer Engine:
A conversational AI solution that intelligently answers your users’ questions in real time. No scripts, no flows, no intents, and no code required.
Project:
A Project is similar to a content library or knowledge base. It contains all the question-and-answer pairs your intelligent Answer Engine will be trained on.
AutoAEÂ Portal:
A web page where you can access, customize, and edit your AutoAE Answer Engine.
Question:
Common queries that your visitors or customers may ask.
Alternative Question:
Paraphrases, or different ways a user might ask this question. Providing alternate questions is optional.
Answer:
Content you want your Answer Engine to respond with.
User Seat:
A user seat is a unique participant that creates or is invited to an AutoAE account.
Query History (Question Feed):
See exactly what people are asking in their own words, where users are engaging with your Answer Engine, and how well your Answer Engine is performing.
Session:
A session is a group of interactions with your Answer Engine in a given time frame. A session begins when a user asks a query and ends when they close the Answer Engine or leave the website.
Advanced Analytics:
Gain deep insights about user goals and engagement, visualize conversational patterns, uncover key conversion, drop off events, understand conversation sentiment, and more.
Standard Analytics:
Valuable insights about your users’ preferences and patterns by visualizing interactions and key indicators over time, including success rates and session duration.