Answer Engine:

A conversational AI solution that intelligently answers your users’ questions in real time. No scripts, no flows, no intents, and no code required.

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Written by Chata Marketing
Updated 1 year ago

Project:

A Project is similar to a content library or knowledge base. It contains all the question-and-answer pairs your intelligent Answer Engine will be trained on.

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Written by Chata Marketing
Updated 1 year ago

AutoAE Portal:

A web page where you can access, customize, and edit your AutoAE Answer Engine.

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Written by Chata Marketing
Updated 1 year ago

Question:

Common queries that your visitors or customers may ask.

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Written by Chata Marketing
Updated 11 months ago

Alternative Question:

Paraphrases, or different ways a user might ask this question. Providing alternate questions is optional.

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Written by Chata Marketing
Updated 11 months ago

Answer:

Content you want your Answer Engine to respond with.

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Written by Chata Marketing
Updated 11 months ago

User Seat:

A user seat is a unique participant that creates or is invited to an AutoAE account.

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Written by Chata Marketing
Updated 11 months ago

Query History (Question Feed):

See exactly what people are asking in their own words, where users are engaging with your Answer Engine, and how well your Answer Engine is performing.

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Written by Chata Marketing
Updated 1 year ago

Session:

A session is a group of interactions with your Answer Engine in a given time frame. A session begins when a user asks a query and ends when they close the Answer Engine or leave the website.

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Written by Chata Marketing
Updated 11 months ago

Advanced Analytics:

Gain deep insights about user goals and engagement, visualize conversational patterns, uncover key conversion, drop off events, understand conversation sentiment, and more.

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Written by Chata Marketing
Updated 1 year ago

Standard Analytics:

Valuable insights about your users’ preferences and patterns by visualizing interactions and key indicators over time, including success rates and session duration.

CM
Written by Chata Marketing
Updated 11 months ago