Welcome to our AutoAE Help Center 👋

Answer Engine:

A conversational AI solution that intelligently answers your users’ questions in real time. No scripts, no flows, no intents, and no code required.

Updated 5 months ago

Project:

A Project is similar to a content library or knowledge base. It contains all the question-and-answer pairs your intelligent Answer Engine will be trained on.

Updated 5 months ago

AutoAE Portal:

A web page where you can access, customize, and edit your AutoAE Answer Engine.

Updated 5 months ago

Question:

Common queries that your visitors or customers may ask.

Updated 4 months ago

Alternative Question:

Paraphrases, or different ways a user might ask this question. Providing alternate questions is optional.

Updated 4 months ago

Answer:

Content you want your Answer Engine to respond with.

Updated 4 months ago

User Seat:

A user seat is a unique participant that creates or is invited to an AutoAE account.

Updated 4 months ago

Query History (Question Feed):

See exactly what people are asking in their own words, where users are engaging with your Answer Engine, and how well your Answer Engine is performing.

Updated 5 months ago

Session:

A session is a group of interactions with your Answer Engine in a given time frame. A session begins when a user asks a query and ends when they close the Answer Engine or leave the website.

Updated 4 months ago

Advanced Analytics:

Gain deep insights about user goals and engagement, visualize conversational patterns, uncover key conversion, drop off events, understand conversation sentiment, and more.

Updated 5 months ago

Standard Analytics:

Valuable insights about your users’ preferences and patterns by visualizing interactions and key indicators over time, including success rates and session duration.

Updated 4 months ago